Q: When Will My Cookies Arrive?
A: For Cookie Gift Boxes, plan on 3-5 business days for your order to be prepared (baked and decorated), plus shipping time. Cookie Favors up to 36 cookies, plan on 7-14 days for your order to be prepared, plus shipping time. On orders more than 3 dozen, please contact us!
We ship using the United States Postal Service’s Priority Mail, which usually takes 1-3 business days depending on where you are located. We are in central Pennsylvania…so orders close to PA will arrive a smidge earlier than those being delivered to California, for example. We love our postal workers and regularly bring them cookies. George is our favorite and always provides fantastic service! We have not been let down by the USPS. Please order feeling confident that your cookies are in good hands!
Q: Will you deliver locally to the State College / Bellefonte area?
A: Yes, we can deliver locally for certain orders. Please contact us directly to request this. Orders going outside the Happy Valley area are shipped.
Q: How much is shipping?
A: Our shipping rates are price based. On orders up to $36, shipping is $8. On orders $30 – $90, shipping is $15. On orders $90 and up, shipping is custom based on quantity ordered.
Q: How do you ship your cookies without them breaking?
A: All cookies are individually-wrapped and then nestled into a bed of crinkle paper and bubble wrap, and placed into a bakery box. The bakery box is then cushioned with packaging materials in a shipping box. We put almost as much effort into the packaging as we do the baking! A cookie may very occasionally break or crack, but it will still taste great. We will not refund an order unless 50% of the order is destroyed and broken. We are nice people, so if you have any problems with cookies you receive from us, please call or email right away and we’ll try our best to make things right.
Q: Will you overnight cookies in a cookie emergency?
A: Sure…we will use overnight service, but there will be an increased cost based on shipping fees.
Q: Can you guarantee an exact shipping date?
A: Sorry, we cannot guarantee an exact shipping date. But using the guidelines above, you can estimate a target date.