Subscription Frequently Asked Questions
Subscription Box and Flour Box Club FAQ
Q: What are the club benefits?
A: Each month club members will receive a special club newsletter/email. This email will give club members access to club-only videos, discounts, activities, events, and more! As part of the membership, Flour Box Club members will get a seasonal subscription box (spring, summer, fall, and winter) shipped to their door!
Q: How do I access club-member videos?
A: Use the links in your Flour Box Club email to access videos on Vimeo. These videos will be private and available only to members. There is a comment section below the video and members can comment, share ideas, and interact with Anne!
Q: How do I cancel my subscription?
A: We will be sad to see you go, but we want our customers to have complete control over their club membership. You can cancel by following these steps:
- Log into your account and select ‘manage my subscriptions’.
- Select the Flour Box Subscription and click ‘manage subscription’ next to it.
- Scroll down and click ‘cancel subscription’ below the billing information. You can leave feedback and let us know why you’re canceling your subscription.
- Click Proceed and then ‘Cancel My Subscription’. At that time your subscription will be listed as inactive and you will no longer receive boxes or club emails.
- If you do not want to receive a next box, you’ll need to cancel your subscription by 11:59 PM EST on the day prior to the charge date. Once a box is shipped, it cannot be refunded.
- Canceling the quarterly subscription does not cancel an order. If you cancel your subscription after you have been charged for it that will be the last box you receive.
Q: How do I access my account?
A: Log into your account using the person icon at the top right of the webpage.
Q: What is in my box?
A: While much of your Club Box will be a delightful surprise, these items will be consistent:
- At least 4 BRAND NEW EXCLUSIVE Flour Box cookie cutters
- Custom-created stickers
- Decorating tools and fun cookie stuff!
- The Official Flour Box Club newsletter
- A member-only exclusive coupon
- And so much more!
Before the first ship date of the box, the contents of the box will remain a surprise! Get inspired and feel pampered each season of the year! Each box is curated by Flour Box founder, Anne Yorks, with the cookie decorator in mind. Boxes will have a central SURPRISE theme and items in the box will be unique and custom.
Q: How is the The Flour Box Club different from the cookie decorating kits?
A: For starters, this isn’t just a box. It’s a legit Club! The Box is just the icing on the cake...or cookie. While your Box will always contain two new cutters, it’s not a cookie decorating kit. Think of it as a Box of Cookie Decorating Delight, Joyful Inspiration and Extra-Special Pampering!
Q: How often will a box arrive?
A: This is a seasonal subscription box, so a box will arrive 4 times a year! The Spring box ships March 15th. The Summer box ships June 15th. The Fall box ships Sept 15th. The Winter box ships Nov 15th, before the holiday cookie craziness.